I changed my mind. Can I get a refund or make an exchange for a new size/color?

We do accept returns for refunds, credits, or exchanges within 1 week of your delivery. All original art work sales are final. Please make sure that you have carefully reviewed all information in your order prior to finalizing your purchase, including your billing and shipping address, e-mail and telephone number.

 

Can I track my order?

All customers receive a shipping confirmation e-mail when their order ships, which includes the tracking number. If you have any issues with tracking, please email us at studio@jasonguo.com.

 

When will I receive my order?

Please allow up to 2 business days for order processing and verification, and an additional 2 weeks for delivery. We do not ship out on Saturdays or Sundays. If your order has not arrived within the aforementioned guidelines, please contact us and we will do our best to track your order for you.

 

What shipping carrier do you use?

We ship all orders via FEDEX, USPS, or International carriers.

 

Can I contact you directly with any questions?

Please email us at studio@jasonguo.com

 

Do you accept check payments? Can I use PayPal?

We do not accept payments by check. We do accept PayPal, Visa, Mastercard  or any major payment gateway.

 

Why does my billing and shipping address have to match?

We require that your billing and shipping address match as an additional step to prevent credit card fraud.

 

I do not live in the United States. Can I place an order?

JASONGUO.COM accepts orders and ships worldwide.

 

Can I order other items that are not offered on the web store?

We are only offering a select group of items through the web shop at this time. Please add your e-mail to the mailing list to receive product release updates.

 

Do you sell wholesale?

Please email us at studio@jasonguo.com.

 

What do I do if the item’s packaging is torn or damaged?

All packaging is just a protection against damage. We do purchase package protection for all our orders.